PLEASE COMPLETE THE FOLLOWING INFORMATION

– Please fill in the form below –

ARRIVAL INSTRUCTIONS

All arrivals during Christmas, New year and the February holidays will be asked to come and collect your
keys from our offices at Firstrax ski school, 25, avenue de la Muzelle from 3pm until 7pm. This is to avoid
any unneccesary waiting by yourselves outside your accomodation for us to arrive due to the enormous
amount of traffic, congestion and arrivals in these periods. However one of our team will meet you
at your apartment the following morning to ensure your arrival went as smoothly as possible, to answer
any questions, give you information on the resort and to help you enjoy your holiday.! In every case,
please advise one of our team either myself or Helen , of an estimated arrival time via email before
departing on your holiday, followed by a telephone call/text a half an hour before your actual arrival
in Les Deux Alpes (Bourg D’Oisans is roughly this from resort) to announce your arrival. Please note,
if on the day you are going to be much later/earlier than the estimated time of arrival previously advised,
please let me know as soon as possible.” You can contact us on the numbers below…!

Sarah : +33 (0) 6 13 11 67 18
Helen : +33 (0) 6 10 43 86 75

NB : ” For your own benefit, it is preferred if you can contact me via a text message from your mobile
where possible.” 
Receiving and making telephone calls using your UK mobiles in France can be quite expensive !
I will also be available between 9am and 9pm on the above numbers throughout your stay in the case
of any difficulties with the apartment.”

FORM TO FILL OUT

YOUR ARRIVAL

All guests are required to register below
before arrival. Renting an apartment
is not like renting a hotel room.
To guarantee a smooth arrival,
there is specific information that both
you and myself require to ensure a smooth
arrival. Please read information carefully
in order to avoid any surprises.

Either at the ski school office Firstrax

Either directly to the apartment

TO CONTACT US

Sarah : +33 (0) 6 13 11 67 18

Helen : +33 (0) 6 10 43 86 75

LINEN HIRE

If your apartment rental does not include linen and/or towels they must be ordered in advance. You will be responsible to pay this charge on arrival in Euro. Cost (if not included in your rental) is 10€/person (minimum 30€). Please note that this price does not include towels, these are an additional 7€/person. Alternatively, you can bring your own, however I stress, please do not use the beds and bedding without linen, out of respect for other guests using the apartment after your stay. If you are unsure if this applies to your apartment, please contact me.!

PLEASE NOTE THAT USING THE BEDS WITHOUT LINEN WILL INCUR AN ADDITIONAL COST OF 50€ PER BED,
TO BE TAKEN FROM YOUR SECURITY DEPOSIT AT THE END OF YOUR STAY, TO COVER THE LAUNDERING COSTS
OF MATTRESS PROTECTORS, DUVETS, PILLOWS AND BLANKETS !

SECURITY DEPOSIT

A Refundable Key and Security Deposit of between 300 and 1500 Euros is required by a Credit Card
swipe on Arrival. On arrival the apartment will be in full working condition. If there is any current
damage this will be pointed out to you. If you notice any damage to the apartment that I am not
aware of, please advise me of this within 24hrs of arrival. Guests are liable for all damage/breakages
caused by their action or the actions of the children for whom they are responsible. Please note that
Lost keys can incur a cost of up to 300€ to have the lock changed and new keys made. If any damages
are found after your departure, you will be contacted and the costs will then be deducted from your credit card.

WIFI

Wifi miniboxes will be available

for rental from myself at

the price of

€39 per week

or €7 per day,

if you would like to reserve a

minibox for your arrival.

SKI HIRE

New this season and provided by ourselves
Firstrax Ski rental, we offer great
package deals at a very competetive price
with between 30% and 40%

off (depending on high or low season)
for all clients renting apartments from us.

There will also be a ski delivery
service directly to the apartment !
For further details please consult the
www.firstraxskirent.com rental page.
DURING YOUR STAY

Please treat the apartment as if it was your own home.  All apartments are privately owned and are many owners home away from home. In particular, a few obvious ones below. Please be aware that if the below is not adhered to, appropriate charges will be witheld from your security deposit.

– Please do not to flush anything other than toilet paper down the toilets.
– Please try not to pour fat/oil or large amounts of food waste down drains.
– Out of respect for following guests, beds are not to be slept in without linen.

A charge of 50€ per bed will be withheld from your security deposit for beds used without linen to cover laundering costs of bedding covers and pillows.

– All apartments are non-smoking !
– No ski boots are to be worn into apartments. !
– Out of respect for others, please keep the noise down between 10pm and 7am, particularly in apartment building public areas.

VACATING THE APARTMENT

I or a Lungostle Apartments representative will come directly to the apartment at a pre arranged time, for your check-out.” Please note that all apartments must be vacated before 10am. A damage inspection and inventory check will be made after your departure when the apartment is being cleaned.”! Before the departure inspection, please ensure to leave the apartment the way that you found it.” Any items used or moved to be put back to where they were found originally, dishes washed and put away, beds stripped with dirty linen/towels placed in a pile by the door, fridge emptied and rubbish taken out.” “!
NB. Please be aware that that if the above is not adhered to additional cleaning charges will be withheld from your security deposit.! Date Check-Out :! Check-Out Time (Check-out for all apartments is strictly before 10am):!

DEPARTURE CLEANING

As not all of the apartments include the departure clean please contact me to enquire wether your specific apartment does or not. Please answer YES or NO as stated below to confirm that you are aware, that if a Departure Clean is NOT included in your apartment rental, a charge is to be paid on arrival in Euro. Average cleaning charges are as follows :

50€ – Studio/One Bedroom (25 to 40 sq m)
55€ – One/Two Bedroom (41 to 60 sq m)
65€ – Two/Three Bedroom (61 to 80 sq m)
75€- Two/Three Bedroom (80 to 100sq m)
100€- Four/Five Bedroom (100 to 120sq m)
DEPARTURE CLEAN : Yes/No
MID-WEEK CLEAN : Yes/No

FIRSTRAX SKI AND SNOWBOARD SCHOOL

Firstrax Ski and Snowboard School can offer ski and snowboard lessons and courses, group and private of all levels and ages and, at very competitive prices, with many interesting special offers and discounted ski passes. We aim to give a high quality service therefore having no more than 4 people in a group lesson to give each and every one a more “one to one” tutoring. And having priority in all lift queues therefore giving more skiing time. We also specialise in freeride (off-piste) and freestyle (snowpark). Ski Away days to other nearby resorts and Ski Guiding are also offered. All reviews can be seen on trip advisor. Please contact myself or the ski school by email or phone for information on lessons and courses. info@firstraxskischool.com

FIRSTRAX SKI SCHOOL

25, Avenue de la Muzelle,
38860 Les 2 Alpes
Phone : + 33 (0) 6 13 11 67 18